For what its worth here's what I've sent to HTC and Rogers
Quote:
Hello,
As background I have been using wireless data devices (primarily the Blackberry platform) for over 10 years enjoy using the newest technology available. Thats why I was so excited to purchase the HTC Dream from Rogers Wireless. Unfortunately I didn't do enough research and have just recently found out about the dispute that seems to be going on between HTC and Rogers over release of future Android OS for the Dream. Now frankly I couldn't care if its an HTC or a Rogers issue but what has effectively occurred is the user community being screwed into being tied to a closed platform. As I'm sure you're well aware one of the compelling reasons to purchase an Android device is for the supposed "open" environment that should allow for quicker and more diverse application and OS development. Its completely unacceptable that Rogers customers are being given second class treatment. Safe to say that unless this is corrected and future OS upgrades for Rogers/HTC customers are made available on the same time line as the rest of the market this will be the last time I do business with either company.
Regards,
xxx
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Quote:
Hello,
I'm a recent Rogers Wireless customer and despite my first impressions (which were wonderful) I now feel very let down and deceived. I purchased the HTC Dream specifically because it was based on the Android operating system and that it would provide access to the COMPLETE Android Apps Market. Before signing the contract I asked the sales person several times if I'd be able to upgrade the operating system making specific mention to version 1.6. Each time I was assured that yes this is "an open platform" and "Rogers is the best at keeping their customers current". Now it turns out that is the furthest from reality and like every other Rogers customer with the HTC Dream I'm stuck with a limiting operating system and access to only a small portion of the Android applications. After reading various online blogs it would seem as though this is an issue of Rogers pointing the finger at HTC and HTC pointing the finger at Rogers. Either someone isn't going to develop future OS's or someone isn't going to pay for them. Frankly, I don't care. Regardless of the situation you're screwing your customers and thats unacceptable. I was with Bell Mobility for just over 10 years with a monthly bill of ~$130. I was a loyal customer and only switched when they showed that they weren't interested in keeping me as a customer. Please show that you're better then the competition and do the right thing.
Regards,
xxx
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thanks to everyone else who's in the same boat and won't let this rest!