Originally Posted by h00k247
Not sure I'm following you here. There is no such thing as home HLR. There is only an HLR. Your subscriber record is based in the HLR (home location registry) in the market that your account was created. When you leave your home market, your phone will attach to the market which you are visiting and a temporary record will be created in that market's VLR (visitor's location registry).
Basically, if the HLR and/or VLR is not functioning then the entire wireless network will cease to function.
Recreating a subscriber's record has resolved a customer's issue in the past. It has been years since this was done at the technician level.
Actually...I had corrected my post to remove the "home" from my reply to your original note prior...since I'd reviewed HLR designations and "home" was redundant.
In my case, I recently changed my Sprint plan while in Ohio for a Florida Sprint phone. For days afterwards, it wasn't fully functional...I only had partial services...things like SMS and video were missing, even though I'd had those services a'la carte prior. Sprint had to reprovision my phone for this local area, per what they told me, to get it fully working again, even though I didn't actually change any services...just the plan.
The same thing just happened with VM. I changed an account and phone from a local OH number to one in CA, while still in Ohio. Everything worked almost immediately except for MMS, which took weeks, filing the trouble ticket, and action from VM Escalation.
I had the same thing happen when I changed plans years ago with Sprint in Florida. There are reports all over the place of MMS issues with Virgin, and the only way to fix it for many is to have Virgin Escalation reset the phone's services. I've just been trying to get mine to work.