My co-worker brought me her moment today and it had this issue a week ago. She brought to a sprint store where they performed a factory reset. She didn't load any apps since then and never uses WiFi, but the airplane mode issue happened again yesterday and no amount of soft/hard reset, battery pull or airplane mode toggle makes the phone useable. In the phone status, her phone number isn't even listed anymore. She only got the phone because she saw my hero and really liked Android, but absolutely hated the on screen KB. She's going to try and exchange, but this has really left a sour taste. After all, first impressions are the ones that last.
Ps. HTC heroes rock.
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