how to avoid future mistakes?
How to avoid similar occurrences in the future? Well, as Michael stated in his blog awhile ago, a smartphone is like a computer. Customers should start treating their phones as such and understand the limitations of software upgrades. How many people here are still using IBM 286 computers? Shall we start planning 3-5 obsolescence for our phones? How many people expect that their computers' hardware is able to handle new OS software after 5 or 6 years?
So, it will be up to the telcos and phone manufacturers to educate the potential clients the limitations of the hardware, as the Android software gets more sophisticated over time. They have to also promise in writing how long a particular version of the software is going to be supported (like Microsoft with Windows). It is obvious that Roger's sales staff was not fully trained to explain that (or if they knew, they just wanted to do a sale and say whatever the customer wanted to hear). If I was a customer, I would be quite angry to know that I have been tied to a 3 year contract for a phone that has no software support.
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