Update. Called Samsung U.S., cause, well, I bought the phone in the U.S., my carrier is U.S, I live here, in the U.S.. I was told that they can't help me cause my phone was made in...no, not Japan or China...but...wait for it...CANADA!
(actual dialog here)
Ok, so what does that have to do with me? was my question.
Well, it was made in Canada.
Yeah, I understand that, your point is....
We don't support that type of phone, you need to call Canada.
What? None of your questions asked about where my phone was made. You asked if I purchased it in the U.S. & who my carrier was!
She aplogized and rattled off this number 1-905-542-3837. Yes, I am expected to call Canada on my own dime to get a simple answer.
I found a toll free number on the Candian website pushed all the buttons to end up on hold for almost 10 minutes. Only to find out I was routed to America- "because the toll-free number routes it to whatever country you are in". AAAHHHHHH. I asked nicely if they could transfer me to Samsung Canada. Nope-they don't have that ability. I asked a supervisor if she could call Samsung Canada and ask them if this is a common issue.
"I am sorry ma'am I don't have a number for that"
"I have a phone number for them I can give you" .
She was a bit speechelss for a second or two. My DH (who had been listening the whole time) laughed.
I am ready to pull my hair out. I like the phone but I am ready to change to another phone. Here is the problem. I do business all across the Great State of Alaska. If I stick with a GSM phone, I can make phone calls from all parts of the state but not be able to surf the web. If I switchCDMA, I won't be able to call from all parts of the state BUT can surf the web. Seeing as how phone calls are an important part of my business, I think I will stay on the GSM side.