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Old April 1st, 2011, 08:51 AM   #7 (permalink)
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Update: Went back to the Three shop, they said they were not willing to ring customer service, because essentially there was no way they could refund the 'phone after 28 days even with a call. Rang customer services again, was promised a call back from a manager, which did not materialise, rang again (it was nice that the frontline staff offered to try and find out why the call was not returned), got through to a team leader, who said he would talk to his manager and call me back (I said also at this point if they weren't willing to refund, I would consider perhaps another 'phone and possibly more expensive). Call has not materialised.

I have to look into my rights as a consumer at this point I think.
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