You sure you didn't sit on it or bend it in any way? I feel this is a problem for phones with thin form factors. Did you apply pressure on the screen in any way? Sorry for the bad news. Sorry that you also have to go through the tedious experience of replacing it. I feel this is another problem in GOOG's model for selling phones. At the end of the day, you need "brick and mortar" stores so that these things can be taken care of quickly. Even if it's a Best Buy. They have enough coverage to handle these customer problems. Mailing it in and stuff ain't going to cut it, especially if you have to wait for a label. At least charge your CC for a replacement phone and send it to you while you send the other one back.
|