You don't have to assure it, it already is a pain for many people experiencing problems with the N1. Google releases a statement that calls them "small" problems in customer service. The difference between Apple/Amazon is, when you look for service for those things, you don't know who the manufacturer is. But with the N1, you know clearly that it's HTC and you're right, the partnership there is very weird. Since it's not an "HTC phone" to the truest extent... it's a Google phone with HTC and T-Mo support. I can't even imagine what this Open Handset Alliance is going to be like when there are more phones and more manufacturers.
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