I've asked RogersMary via Twitter to comment on both the $79 rebate coupon, and the "new account" issues. Waiting for her response.
According to Mary, the info is supposed to already be in your account when you call. Try calling again. Ask them to look for a note in your account.
As long as your contract became a "3 year" contract when you got the Dream, regardless of how long you've been a customer, you should get the deal.
I recommend calling back, and if they hassle you, you should _specifically_ ask to "elevate the call to a manager".
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