Quote:
Originally Posted by mjschmidt
Not sure, but I think RogersMary might be off work now until tomorrow. She some times checks in over the evening I've seen, but probably won't be able to help until tomorrow.
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The agent I spoke to took her name (he was convinced she was a customer and not an employee until I pointed him to her twitter account) and he is escalating this for me.
Supposed to get a call within four hours.
We'll see how this goes. I have always had a great experience with their customer support!