Obviously they're not all on the same page yet. RogersMary will need to do some mopping up.
Anyone who was charged the $79 will need to contact RogersMary, or call back to CSR and escalate. Tell them you want the $79 rebate applied automatically, not a coupon.
As for the $50 bonus coupon, Mary didn't mention it, so I doubt it's official. People who got it really seem to have received a bonus!
Anyone who hasn't called yet, but plans to, remember the following:
1. If you own a Dream and have a contract, the info should already be in your account info for the new Magic. Tell them to look for it.
2. _ALL_ fees are waived! You should not be charged _anything_. Do not let them charge you with the promise of a rebate coupon, you will have to jump through rebate hoops to get the money. Tell them that there arenot supposed to be ANY charges, period.
3. You do NOT have to be a new customer (ie. new contract), you only have to have an existing contract that was started when you got the Dream (so if you were an existing Rogers customer, and your contract was extended when you got your Dream, you qualify).
4. You contract will only be extended by a number of months equal to the number of months since you bought the Dream.
5. You get to KEEP your Dream!
If they try to tell you anything different, or give you a hard to me, you should _immediately_ escalate the call. Politely ask tell them you want to "escalate the call to a manager". They MUST do this for you.
Explain it to the manager. Tell them about this forum, or about
I Want My One Point Six - Demanding Android 1.6 for our Rogers HTC Magic & Dream, and LG Eve Phones. Tell them that this came from RogersMary (who is on Twitter). She is the "Manager, Social Media Monitoring & Engagement" at Rogers. She can be found on Twitter at
Mary @ Rogers (RogersMary) on Twitter
Don't let them fluster you or bully you. Rogers promised this, and we will get it as long as we are patient and polite.