Originally Posted by Akkuzo

I finally got through to someone useful (on the 3rd freaking call!!!). She said that I was definitely eligible and she knew about the dream/magic issue but there was an error on my account and she was not able to process the upgrade (she's calling me back in a day or two when this is fixed). She said that this has happened on a few accounts and that when they bring in a new promo like this that targets specific accounts, this tends to happen. So a heads up if you get someone less useful telling you that they can't process the upgrade, this might be the same issue.