Originally Posted by telltime
wife and I had this problem as well (she has the Rogue and I have the Eris)... I called tech support and the tech had me run an update on my wifes phone as well as a reset. That solved it.
Not sure if it would solve your problem, but we had the same problem (and we are also both on Verizon), so it's worth a try.
Best of luck.
Thanks for the info. I'll try it and post back with results.