Had this problem last spring/summer. My issue was that my number was coded into their system incorrectly. A company called Verisign handles texts for ATT and Sprint. Tier 2 Technical support had me get friends to send texts to me while on the phone with TS so they could see if they were coming into the system Verizon uses. They werent so Verizon had the company that handles their texts contact Verisign and we finally got the solution. If you can suggest this to them, maybe they can get you a solution faster than I got mine.
Originally Posted by conway220
Hi all. I just purchased my Eris earlier in the week on the Verizon network. I have not been able to receive any text messages from my friends who are using AT&T and Sprint. They receive mine, but I do not get their's. I can receive text messages from a friend who uses Verizon. Verizon said it was my friends' problem and not theirs.
I installed Handcent to see if that would help, but it did not.
Any suggestions on what I need to do?