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Old April 28th, 2011, 06:58 AM   #6 (permalink)
novox77
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On the other hand, I personally know someone who wanted to avoid an ETF by getting a family member to claim he had recently died. So I wouldn't be surprised if some employees are desensitized to fatalistic claims from customers. Though I agree it's still not necessary to be so insensitive because every once in a while, the customer is actually telling the truth.
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