Originally Posted by dan330
Brian.. sorry.. and glad your dad is doing well.
sorry for your mom to have to deal with idiots in this world. but they are out there. we need all types to make the world go around.
but I would not blame sprint for 1 stupid worker. i am sure you will find such workers at other companies as well.
like others have suggested.. go to the store and talk to manager directly. i would even ask for the employees name and id; and the manager's name. and email dan H. with the details of how sprint is being represented.
again.. glad your parents are doing well.
Or find out the regional manager and have you mom contact him.
I'm a firm believer that employee act in a manner allowed by they manager. The manager may be ok with that. I personally would contact the regional manager and explain what happened without being emotional or editorial.