I sent an unopened N1 back the first day, they won't refund my money, I got the same cursory "yes we've got your email, thanks" email. I've called HTC and got one condescending prick after the other. When I asked to speak with a supervisor, he put me on hold for 20 mins and then hung up. Similar story the next time I called.
Once they have your money, they really couldn't care less. Good thing American Express has my back, they'll just refund my money and google can fight with them if they're so inclined.
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