Quote:
Originally Posted by 7thson
I sent an unopened N1 back the first day, they won't refund my money, I got the same cursory "yes we've got your email, thanks" email. I've called HTC and got one condescending prick after the other. When I asked to speak with a supervisor, he put me on hold for 20 mins and then hung up. Similar story the next time I called.
Once they have your money, they really couldn't care less. Good thing American Express has my back, they'll just refund my money and google can fight with them if they're so inclined.
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Both Google and HTC are reputable companies and you'll get your money back... it just may take a while.
I have also been annoyed with them. It took talking to two reps and a supervisor and waiting six days to get my prepaid mailing label to return my N1.
I think Google screwed up by not having a unified support infrastructure in place before releasing the N1. But they're smart and they'll learn and they'll get it working soon enough. Those of us who just had to have the N1 immediately are dealing with some very annoying hardships, but I suspect that the majority of N1 owners are actually happy with their phones.
Having said all of that, I also plan to get my credit card company involved if they take too long to return my money.