First off I wonder what type of craptastic companies people here deal with when they say a company putting a hold on the purchase price of a defective item is common place. I have NEVER been made to pay or have money put on hold for a defective item. Its another thing for a company to say "if this item is not defective you will be charged", but thats AFTER you send it back.
Second something the people crying "buy a subsidized phone" may be forgetting is that Tmobile cannot do crap for you in regards to the N1. Its my understanding if you are sending the phone back you first talk to Google and then to HTC. Heck you cannot cancel your line through Tmobile, its through Google.
Lastly how someone buys a phone or what they use to do so is immaterial. After trying some tech support and finding the phone is still broken HTC's only response should be "Yes Sir (or mam), we'll replace this right away for you Mam (or sir), we will be emailing you a RMA label right away.". Not "well you can return it, but we're going to put a hold on your money until whatever time we deem fit if we do at all.".
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