The Moral of the Story:
The fellation of Google needs to stop. Contrary to the gospel, they don't really know what the hell they're doing outside of selling adspace and offering ways of aggregating information in "beta" form to secure more exposure and offer no product support.
I wonder how many Stanford MBA's it took to decide on an an e-mail only customer support system. Probably as many as it took to fully drown objectivity in arrogance.
"But its a game-changer!" Yeah, for noone but Google's image.
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