Quote:
Originally Posted by MadDreamUser
Rogers' left hand still doesn't know what the right one (RogersMary) is doing... Plus, the fact that there's nothing public on the Rogers' web site about this, makes it easy for them to say "Where did you see this?" and basically tell you that the Internet is full of lies...
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I'm by no means defending Rogers but keep in mind that they have hundreds of CSR's and there is time required to train all of them on new procedures or processes. If you're having problems with the customer service team contact RogersMary or The Office of the President.
The swap program wouldn't have been created by RogersMary and would have to have come from their Product Marketing group since they would have responsibility for the P&L. There's likely nothing on the public web as they would want to limit the cost of the program and by keeping the communication to sites like this they can address the most vocal and interested customers without the fear of negative backlash.