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Old January 15th, 2010, 01:29 PM   #10 (permalink)
GreatBigDog
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Quote:
Originally Posted by MadDreamUser View Post
Well, that's what I just tried, calling in... I spoke to a first CSR, who did not know about the "deal"... I escalated, which he obliged, and the 2nd one did seem to know about this, but told me I had to be on a 3-yr data plan. I escalated again, and this time, back to square one (not aware of deal), and to top it off, says "there's no official policy about this, and you can't always believe what's on the web..."

Rogers' left hand still doesn't know what the right one (RogersMary) is doing... Plus, the fact that there's nothing public on the Rogers' web site about this, makes it easy for them to say "Where did you see this?" and basically tell you that the Internet is full of lies...
According to @RogersMary you need to tell them to take a look at your account. The upgrade offer is attached to your account and when they take a look at it the offer should be there. If it's not then contact @RogersMary directly via Twitter and she will take care of it for you. Hope this helps!!

gbd
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