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Mykpfsu = EXACTLY! They are protecting themselves, but who is protecting me? Assumed guilty until proven innocent.
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digdug indeed. I think to "real" Android diehards, and new comers alike, this launch has been a flop. It's a great product, but if you compare sales numbers against the droid or MyTouch even, not to mention over all customer satisfaction, everyone seems to love the phone, but has hated the process and confusion associated with it.
I really want to stand behind Google and say that this is a "game changer", but their job was to prove that phones had value, and that they didn't have to be subsidized if you didn't want them to be, and that the companies could provide enough support for that type of business model to work in America. So far, the masses are not understanding or "buying" (pun intended) the value of a un-subsidized phone. We are a "Save money now culture" especially when it comes to purchases under $1000.00, and on the "We can support you thing" I am seriously close to just getting a Motocliq. I don't like the Motocliq, but I know where to go if I have problems and need help and I know I will be taken care of.
FINALLY! Not that this is some sort of revelation or anything, but Google checkout handled your initial order. Why can't Google checkout hold people responsible financially like Paypal does so their "partner" HTC can be like, "Well we will be sending you the new phone. If we do not receive the old one in 10 days we will have to bill your Google checkout account for the full price of the handset. We will be send you an email where you need to log in and verify that you agree to these terms and conditions". Like Paypal... buyers protected, sellers protected. After thinking long and hard about it, this seemed like a no brainer to me.
Thanks all for the cheers, jeers, and support. Ag ain, I'm just trying to inform people and discuss the fact that future issue with the device truly scare me as the support channel is simply not there, and the one that is in place in not customer service focused.