Yes, but the fact remains that it is a necessity on the Hero to download a file manager and some means in which you can allocate custom SMS tones. These kinds of bog-standard features should come already packaged.
The option is then there to enhance and compliment them with any new and better apps that may come along.
Look, I'm not knocking the phone or available apps, but HTC would seem to have a lot to learn yet about something being ready to go out of the box.
And I havent even touched on the lack of image transfer via bluetooth yet!