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Old June 6th, 2011, 12:46 PM   #22 (permalink)
GunnerJim
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Join Date: May 2011
Location: Washington State
Posts: 244
 
Device(s): Asus Eee Transformer Prime, HTC Rezound, Droid Charge, HTC Droid Inc1, Had HTC Droid Inc2 & LG Revo
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I had to pay $35 restock on the HTC Incredible 2 and again on the Droid Charge, then I called VZW, talked to a Tier 2 Technician, explained the problems I was having with the LG Revo, they wrote notes in the system to not charge me the $35 restock fee and permitted me to return the LG Revo full refund and I went back to the Droid Charge based on my needs. So the best recourse when dealing with a local VZW store is get Tech Support on the line, explain your issues and they will usually support if they understand what is your concern. Mine was battery life and the call muting out. The store was not going to take the phone back but because the national VZW wrote notes in system, they did to keep a happy customer. I am very happy with my Droid Charge and its battery life and the super 4G download speeds.
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