My 2 cents here... customer service generally sucks now. Companies cannot or will not or just do not know how to take care of a customer. When a company does not have a storefront, they need to step up their game when it comes to customer service. these "phones" are very expensive for average consumers whether for Business, like me or personal use. When i spend 5-600 dollars on a device i expect the level of service to go with it as well as the device to work like a 600 device.
I work too hard to spend my hard earned money on crap like HTC and google dish out. I too have had my problems with HTC, big time. Rude, condescending stupid reps who know very little about their own phones and software. Long waits, constant hangups, etc etc. Then they end up blameing my carrier and tell me to call them.
Sorry, but far too many people are afraid to speak up, wrong is wrong, let me tell you, I do not handle my customers like HTC or google does, too many people put up with crap like this. I for one won't and I will not let my customers either.
Google has more money than God, there is no excuse for the crap that goes on. It's stupidity and arrogance is what it is. Greed also. Google needs to get in or get out. All they will do is alienate a generation of consumers if they play phone designer for a few years and then get board.
Apple got it right, right from the get go. i know I had the IPHONE. Sorry I left. Problem with hardware? Call apple. Problem with software? call Apple. Problem with app store? call apple. Problem with itunes? Call apple. Newest software out? Just plug it in and update.
there were no problems of 500 different handsets and 5 different OS levels, the carriers did not get in the way of newer software updates etc etc.
Apple knows how to take care of it's customers for sure. google is playing for fun and unless they get serious, which i seriously doubt they really will, they will fail in this little experiment.
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