Originally Posted by nickib
This procedure worked for me when I had to do a hard reset . . . hope this helps.
HARD REBOOT - ALL APPLICATIONS & TEXT MESSAGES WILL BE DELETED!
Turn phone completely off. Press & hold the following 3 buttons at same time:
volume down - - - green phone - - - red phone - - - - all at same time - hold until you see a reboot option. Scroll down & select "wipe data factory reset".
To confirm press volume UP. Once it says complete it will take you back to screen - select "reboot"
To confirm press volume DOWN. It will restart - then go to gmail, sign in and everything will be there.
that "Code" you posted is your MSL (master subsidy lock) and you probably shouldn't publish that online, becuase with that someone could clone your phone. Also, that code is of no use to anyone, except for you as it is unique to your device.