Well I'm going through the process of returning a phone for an exchange (completely horrible battery life issue)... I don't know why, but I only got the "send my phone back, and then they'll send me a replacement"... with this option, only $28 "hold" gets put on my card... (and it better be just a "hold"!)....
My call to HTC ended about 11a this morning. About 4:45p got an email with returning labeling (link to Fedex basically to print out the label). So far so good. But I'm leary of shipping it back.... not knowing what kind of black hole I'll end up in and how long before I actually get a replacement....
But I guess I have little choice... HTC is slowly proving itself to be a company that is FAR from having their shyte together... This upcoming experience I will have with them will define my impression of them.... so we'll see what happens....
