Best of luck to you mi_canuck.
I posted my rant on google's phone support forum too and one responder said he encountered a similar nightmare as me but received a refurbished phone back. I called HTC and the rep spoke to his supervisor that claimed that they were only sending new phones in swaps right now. If i get a refurbished phone I'll probably just eat the $50 restocking fee and cancel the phone entirely. I didn't spend $530 to end up with a refurbed phone after 2 weeks.
You might want to call HTC and see if they are sending you a new or refurbed model.
I still haven't received my shipping label or tracking number yet.
Again, good luck. I hope you don't have the same nightmare experience.
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