Well, everyone has their own reason for ordering the phone. Mine was my old phone was broken and i needed a new one. Simple as that.
When the phone worked it worked beautifully and i didn't encounter any of the problems that anyone was having (including spotty 3G).
I've had plenty of gadgets and smartphone and now and then you will inevitably get a dud. I understand that but have never ever had to jump through so many hurdles just to find out where and when a replacement was being sent because i somehow got lost in their system.
The issue really wasn't google making a foray into retail without having all the kinks worked out. The problem with me lied with a known and (formerly in my mind) respected phone manufacturer. The reps were all friendly and apologetic enough but during the 6 calls i made with them their recurring "solution" consisted of "I'm going to escalate this ticket and someone will send you a new tracking number soon". Except I never got one because no phone was ever sent.
This has nothing to do with being an early adopter. This all has to do with incompetent customer support from the product manufacturer.
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