UPDATE : Still no handset. I called yesterday and they said tier 2 support would call and they didn't so I called back this morning. I talked to a supervisor that told me she was going to call the return department in Houston and talk to the RMA supervisor. I was on hold for 16 minutes and she finally told me he was not in and she would leave him a message.
2 hours later I got a call that He would "personally" ship my phone today and I would have a tracking label and an RMA label sent to me by 5pm central time. I got neither so I just called. I got a smug and short little man by the name of Chris that told me that when you send something FedEx, you don't get the tracking for 24 hours. I explained to him that this was B/S, because tracking information on an overnight package after 24 hours is useless....it would have already arrived.
I asked to talk to a supervisor. He had me wait several minutes and then told me "She told me to tell you the same thing". I asked again to speak to the supervisor and he said "OK, but she is just going to tell you the same thing".
I held for 8 minutes and got a supervisor by the name of "Heather Cummins". The first thing she said was "You already call this morning and got information, why are you calling back? Did we already no tell you what was happening with your swap?" When I told her that I had been informed of the tracking info and had not received it she said she was "Sorry, but there was nothing she could do about that".
She seemed to be hung up on the RMA label, kept speaking over me, wouldn't let me finish my sentences, and basically yelled at me for calling with questions and concerns. I told her that it was not acceptable to speak to me that way and I would not tolerate her speaking to me in that manner.
She kept telling me she had no info, I just needed to wait, etc. Finally without warning Chris took the phone back from her and provided me with a tracking number.
I went to FedEx and it
HAS IN FACT BEEN SHIPPED!
I am sure they are overwhelmed with calls, but no one at HTC up to this point has been so rude to me. I checked my spam folder and they have not sent me anything at all. they confirmed my email address and have it correct.
They promised it was being overnight and would be here tomorrow, and the tracking information confirms that although it is still sitting in Houston.
It looks like the saga of the most difficult purchase and exchange in my life is almost over... knock on wood!
Thanks for the support, I will finish this post out when it arrives and my old device is confirmed defective and not "broken".
P.S. For any of you having battery issues, as I am since my handset has gone haywire, HTC has no extra batteries or battery covers. When asked if I could get these replaced (As my phone was so hot on the charger last night it burnt my hand this morning, and I have had to take the cover off and on to do battery pulls to try to get it to work) they would not promise they could or would exchange those items for me in the future.