vido makes a great point.. it's par for the course... new adopters... like it or not, we are in a way the "final" testing phase... it's just impossible for a company to cover every single little usage pattern that exists out there... that's why having sold a small amount in the first few weeks will actually help Google/HTC in the long run...
honestly, whether I get a new or factory refurbished (which get all new covers and such if needed, new packaging, new accesories, and a more thorough testing) it won't matter to me as long as I get a device that works 100%
i'm already in major withdrawal! ugh!... Nexus One got boxed and shipped out this morning... gotta make it through the whole weekend without it!
let's hope the replacement shows up soon and works without any hiccups!