Fixing stuff is not easy
Thread Author (OP)
Join Date: May 2011
Location: Over there <points>
Device(s): Samsung Galaxy S3; Asus Infinity
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[OFFICIAL SOLUTION FAQ] Having trouble with your EVO 3D? Click here!
Hi guys and gals!
I am building a FAQ-style thread to reference the more common questions revolving around our new device, in an effort to cut down on repeat questions. If you wish to contribute, by all means, please do! I ask that we keep the replies in this thread relevant. As much as I would appreciate people posting how useful this is, I would like to keep the clutter to a minimum. The format will be: 1) The question 2) the answer and 3) the source thread (if applicable).
This is a forum-member generated FAQ to help people solve issues with their phones. The most commonly asked questions are highlighted in RED
General help and information sources:
Generic Troubleshooting Steps:
Section 1 - Switching to the EVO 3D from a previous phone?
1.01) How do I transfer stuff from my old phone to my new EVO 3D?
1.01a) Need to transfer your contacts and calendar information?
1) See if your issue is covered in this FAQ. A plethora of topics are covered here and will be covered in the future as issues arise. Your contribution is also welcomed.
2) Toggle off then toggle on the feature that is not working. If it is an app, exit out of it and reload it. You may have to clear data on it to get it to work. To do this, push Menu (button) > Settings > Applications > Manage Applications. You may have to switch tabs to find the application you're looking for. Then push Clear Data. Then try the app again.
3) Try pulling the battery out of the unit for at least 30 seconds, but 60+ seconds is recommended.
4) Call Sprint on a second phone (Google Voice from a computer may work for this) and tell them the trouble you're having. They can access the phone remotely and try to troubleshoot your issue. They may offer recommendations. Follow their recommendation.
5) Hard reset the phone. In Menu (button) > Settings > SD & phone > Factory reset.
6) Take the phone to a Sprint repair center.
Ensure Repair centers near me is checked and you only go to ones that say "Sprint Store" instead of "Sprint via so-and-so". So-and-so's are third party vendors and are less likely to help you if you have a problem.
1.02) I have another Android device with Google Authenticator, how do I move it?
Coming from another Android device? Just log in with your Google account and all of your contacts should sync automatically during the setup, according to the check boxes you select when setting up your device.
Coming from a device that is not an Android?
Welcome to Android!
First try to transfer your contacts using the Transfer app that is on the EVO 3D. If your device isn't supported:
Most phones have a Bluetooth connectivity option. To do this, you have to find the Bluetooth connectivity option. Where the setting is will vary depending. I am using a Samsung Reality (SCH-u820) for this walkthrough. There should be some sort of menu or settings option that will list Bluetooth. Now, make sure Bluetooth is on and make the device Discoverable. Now to go your EVO 3D and go to Menu (button) > Settings > Wireless & networks > Bluetooth settings. Check on Bluetooth and then "Scan for devices". You may have to put your old phone back into discover mode, because discover mode times out for security and battery purposes. Your two devices should appear and you have to follow the prompts to pair them. This may include entering in a code. Now you can select your EVO 3D on your old phone and send files, contacts, and whatever else you need to send.
The second option is to transfer contacts via microSD card. Most phones have a microSD card. You can export your contacts to the SD card. Now, turn off both devices. Take the SD card out of your EVO 3D and put it to the side. The SD card is in the battery compartment and you have to remove the battery before you can remove the SD card. Put the SD card from your old phone in the SD card slot and boot the phone. Now you need a file browser to view files on your SD card. I recommend Astro (you can download it here
). Find your contacts (probably at the bottom of the list) and open them. The phone will save your contacts. Now, turn off your phone and swap the SD cards back and reboot your phone. I recommmend you sync your phone with Backup Assistant.
1.03) I switched/upgraded my SD card, where did the sample pictures go?
You have to configure it to work with your new device. Go to your 2 step authorization settings in Gmail, remove your old device and add your new one. Takes a few minutes.
Source: Google Authenticator and new phones
Section 2 - General EVO 3D issues:
2.01) I can't connect with 3G [Official Solution]
All sample pictures are stored on the SD card that came with your EVO 3D. You'll have to manually transfer them using a file explorer or HTC Sync
. You can also download them here
2.02) The Sync icon won't go away!
Try the following:
Turn on Airplane mode, then turning it off.
Reboot the phone.
Updating PRL and Profile (in that order). This can be found in Menu (button) Settings > System Updates > Update PRL / Update Profile (the buttons are in the reverse order, be aware!)
If that does not work, please read the very in depth solution on the subject here
Thanks to Thefoodman52 and EarlyMon!
Source: [OFFICIAL SOLUTION] 3G issues on the 3D?
2.03) How do I turn off the haptic (vibration) feedback?
2.04) How do I remove all the Facebook friend birthdays?
2.05) Can't find the USB Drivers to sync your EVO 3D to a computer? Where can I find HTC Sync?
This appears to be a common problem with the Watch accounts. To fix it, push Menu (button) Settings > System Updates > HTC Software Updates and then push Check Now. You should get two updates.
Is the phone syncing a lot, but not constantly? Try disabling some unnecessary syncing. You can change syncing by going to Menu (button) > Settings > Accounts & sync and disable any sync accounts you don't care about. I disabled HTC Sense and HTC Hub in the HTC Sense account and my phone doesn't sync nearly as often.
Thanks to sikclown for this information!
Source: HTC Watch update to fix Awake/Sync Issue
also see this very helpful post: E3D constantly syncing
2.06) My 3D pictures are showing two pictures side by side in 3D, how do I fix it?
2.07) Can I stop my text messages from previewing on the lockscreen?
2.08) How do I upload pictures and videos to YouTube or other apps?
2.09) How do I save my phone's contacts as Google contacts, so they save to the cloud?
2.10) I deleted the files on my SD card, where can I download them, again?
You can download HTC Sync
and sync your phone to your computer.
Thanks to thelonewizard! Updated link from original source thread.
Source: [SOLUTION] USB Drivers
2.11) The ringtone/notification volume is too low, is there any way to make it louder?
You can download them here
. Just extract them all into the same folder and move to your SD card.
The link is pictures only. If you want the Green Hornet video, you'll have to download it straight from HTC Watch. Sorry.
2.12) Head phones causing songs to fast fwd/skip?
First, go to Menu (button) > Settings > Sound and tap on Volume. Make sure everything is up. If it is, or the settings are still not loud enough for you, try Equalizer
and pick a preset that cranks them all, or at least one that cranks most of them.
2.13) Apps and/or shortcuts to my SD card disappear, how do I fix that?
2.14) My battery doesn't charge to 100%! Even when plugged in!
2.15) I'm having problems with WiFi!
Check the icon. If it is showing the headset icon when normal headphones are connected and/or wiggling the connector causes the skipping/fast forwarding issue do the following:
1) Install Toggle Headset 2
2) If that doesn't fix the problem or you have other head phone related problems, return the phone to Sprint and see about a replacement for a faulty 3.5mm jack.
Thanks to yolky and cobalt!
Source: Head phones causing songs to fast fwd/skip?
Section 3 - Archived Issues:
Rush Lindsay has a really good write up here
. He gives you an easy to follow process for resetting your Sprint connection.
Section 4 - Advanced Techniques, Tweaks and Rooting.
A.01) First steps: Getting your MSL
A.02) Support Streaming Media through bypassing the Sprint Proxy
A.03) My voice quality is low, is there any way I can improve it? [Official Solution]
A.04) Connect to 4G faster and stay connected longer
A.05) What is Rooting? How do I do it?
This section is for issues that have been resolved over time due to bug fixes in OTAs.
3.01) I took phone off my lock screen now I can't get it back!
3.02) Some of my icons look fuzzy!
There is an OTA update for this. You may have to check manually. I also was not able to download the various fixes until I installed OTA 1.13.651.7. You can manually check by pushing Menu (button) > Settings > System Updates > HTC Software Updates. After the OTA installs, you should reboot the phone. After a reboot, additional fixes should be available to fix the phone being missing from the lock screen. You can check by pushing Menu (button) > Settings > System Updates > HTC Software Updates.
Thanks to HTC, sikclown, toad6386, and others!
Source: Fix for OTA Phone Icon disappearing now available
3.03) Where is the HTC Flashlight?
3.04) Why does my Bluetooth link keep dropping in my Chevy (and probably all GM) vehicle?
It is because our EVO 3Ds have higher resolution (qHD) than the icons were meant to be displayed in. Hopefully app devs will update their apps to be more qHD friendly in the future.
Thanks to novox77!
Source: Fuzzy icons and other icon problems
3.05) Why is my camera tinted green?
Here's what you do:
Delete the phone profile from the car, then delete the car profile from the phone. Next pair the phone with the car. When you're finished, the car will try to access your contact list from your phone, do not accept the permission. The problem is that the phone and Chevy/GMs contact list manager are not compatible at this time.
Thanks to Sprint Forum User ISIRAPYNOT005 and Robodoc82!
Source: SOLUTION: Dropped Bluetooth Connection on 2011 Chevy Vehicles
3.05) Where do I get Netflix?
There is discussion as to why this is. You can see that discussion here
3.06) Can I video chat with Skype?
3.07) My power button is really sensitive and/or acting strange.
The Android Market now has official Netflix for EVO 3D
The following I'm leaving up in case Netflix decides to remove it again: On XDA there are a number of links for different versions, you can find them here
Thanks to Sprintusa (XDA forum user) and aaron3315!
Source: Netflix on EVO 3d
The common practice to fix this issue is to remove the battery cover and put it back on by putting the cover on top side first, so that the power button and 3.5mm jack are aligned first, then work your way down to the battery compartment.
Thanks to atg284!
Source: Anyone else having a problem with the power button?
To get information on rooting, please visit the Evo 3D - All Things Root Guide
thread for information on rooting. It contains information on what root is, guides to show you how to root, and some of the more common ROMs.
We also ask that you post any root-related threads in the All Things Root
subforum. Thank you!