Overall most of my interactions have been with people who are very kind. I have had 3 now be total jerks, but to be fair I have talked to like 30.....
I believe though that HTCs reps are trained to get you off the phone, period. Make something up, tell them you will call them later, but whatever you do, DO NOT tell them that you actually don't know....lol.
I feel sorry for them. It seems like their company has failed to put the tools in place for them to gather, share, and execute any plans or data.
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