Quote:
Originally Posted by lactose
Best of luck to you mi_canuck.
I posted my rant on google's phone support forum too and one responder said he encountered a similar nightmare as me but received a refurbished phone back. I called HTC and the rep spoke to his supervisor that claimed that they were only sending new phones in swaps right now. If i get a refurbished phone I'll probably just eat the $50 restocking fee and cancel the phone entirely. I didn't spend $530 to end up with a refurbed phone after 2 weeks.
You might want to call HTC and see if they are sending you a new or refurbed model.
I still haven't received my shipping label or tracking number yet.
Again, good luck. I hope you don't have the same nightmare experience.
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In some cases, a refurbished device can be better than the original but it depends on what the testing system is like and the people doing the testing. A refurbished product is a product which has gone through more tests than a new device and if the original problem is a true failure the replacement and retesting results in a better product.
But I too would rather take my chance on an all new system than try and figure out if they are replacing parts with new or used parts off the shelf which were returned as bad but still passed tests. Intermittent boards should not go back into customer repaired product but vendors still do this. Those parts should go into scrapped or sold only as refurbed devices.