reminds me of what I read about the OLPC when they sold to pubic
it really sounds like HTC was not ready to deal with the public directly for support of the N1 or they were not ready for it in the USA. This is new territory for the USA so it'll take some time for these companies to get used to dealing with individuals instead of having a single corporate contract for how things are handled. There's a big difference between a multimillion dollar contract with a telco and a $550 sale with hundreds of thousands of different people across the country.
It sounds like people should be recording their conversations with HTC to retain proof if the mishandling of the support issues. Email gives you recorded proof and corporations are required to keep that but phone calls are not. I hope the issue here gets resolved correctly and it is just mismanagement in HTC and nothing more.
But it does remind me of all the issues OLPC had with trying to sell directly to the public with their GiveOne GetOne program the first year they did that. It got better the second year if that has any meaning here.
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