Originally Posted by marctronixx
sprint will do the factory reset first so you should go ahead and do the factory reset.
yes its a pain to do however this is usually the easiest method as it will confirm upon power up if the factory reset fixed the issue. if its still acting up right after doing the factory reset, then its for sure defective. you get one or two replacements under the 30 days i think and then you get charged after that.. my memory is flaky on this so someone else will post on that.
They charge 35.00 after 30 days through the warranty period.