This is insane. I am getting the runaround as well. I called on Jan. 12 to be upgraded to a magic, and it sounds like the CSR I spoke to made a note that she signed me up for it, however forgot to actually send the phone. Every day since the 12th I have checked my mail with eager anticipation. Today it still wasn't here, so I called Rogers to see what the deal was.
"Yes, I see that you called on the 12th and it looks like the woman you spoke to signed you up for the offer, but we don't know why your magic wasn't sent out then. It's very unfortunate. This offer is now on hold, and we can't send you a magic. I know it's unfortunate. Have a great evening."
What makes it worse, is I told my buddy about the deal and he called I think on the 16th, and got his magic within 3 days.
I'm so mad about this! I was just starting to like Rogers, even to the point of defending them, but this is nuts.
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