Flooding HTC's inbox is not the answer to getting a speedy update, polite messages or not. Google has told HTC and other manufactures of Android devices to not release a 2.1 update until the end of Q2 2010 because the N1 is the only device available that runs 2.1; its a good selling point for the N1 and Google can do what they want with their OS.
On another note, I personally don't care for Samsung's mobile devices. You're in a Hero thread, if you need to feel superior and say that our devices are crap, don't bother to post here anymore; you're advice hasn't helped any of us yet. HTC sense has nothing to do with our problem, it's utilized on other devices that don't share our issue.
I'm not starting a flame war, just trying to prevent you from throwing the "i have more posts than you, so my opinion matters more" card.
I spent several hours on the phone with both HTC and Sprint today and HTC is aware of the issue, whereas Sprint was not and now is. Sprint will most likely not publicize this issue as HTC will be fixing this issue with the 2.1 update that will be available later this year, hopefully sooner then later, but that's up to Google.
My $.02
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