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Old July 25th, 2011, 08:31 AM   #2 (permalink)
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The software support Team is linked to the market research and analysis team .
The data from the analyst is studied and support for phones is built after that.

The software devs have already finished porting gingerbread to various devices .
Like mini,fit,gio,ace

In coming months the updates will be distributed and problems will be troubleshooted .

After that Android 4 and support for android 4 will be released .Then some devices will be upgraded to 2.4 .

There is absolutely no chance of official gingerbread for galaxy 551 .

Call centre employees are modular support and they have no relation to software devs .They are trained to listen people complain and moan .
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