Originally Posted by sydeamon

Hello friends,

I'm using Windows 7 64-bit both in my home and at my work, and I somehow couldn't connect my Galaxy Tab 10.1 tablet to the latest Samsung Kies software. It can't recognize the tablet, it keeps saying me unable to retrieve information from my device (or something like that)

Do you have any suggestions? I can't transfer MKV and sometimes AVI files to the tab via windows' so that's why I'm trying to use Kies.

Also I don't know why but I can't transfer files at my home. Operating systems are the same but somehow during my file transfer attempts, especially when I try to transfer 20-30 files at a time, device keeps disconnecting from the computer and my transfer halts. At my work computer, however, I can send as much files as I wish (except MKV and some avi files)

When I try to transfer a MKV file, even without starting the transfer itself, explorer crashes and the device gets disc.

Can I solve this via Kies?