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Old July 30th, 2011, 10:32 AM   #1 (permalink)
RoRo1990
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Default Contract up rogers not offering me any discounts

Hey all so I have been with rogers for 3 years now and my contracts over but the account i am under has been with rogers for 18 years.

Anyway my contract has ended this month I keep calling them and went to the store to see if they can offer me anything good like discounts they refuse to do it I was looking at their 55$ plan and I wanted to add free incoming, callder id, voice mail, and an extra 100 minutes. The rep then says sure and tells me the price would be like 93$ before taxes! What a rip off! I was like is that the best you can do and she was like yes. Then I went and told her that telus is offering me the same plan but free incoming and caller id and voice mail for the first year. She didn't even care.

Rogers had texted me earlier this month saying that i am a valued customer(which is bull) and that they wanted me to call a certain # to discuss a plan. But I lost this # cause after a certain amount of texts I receive the older ones get deleted automatically. So I asked the rep if she could tell me the # she was like sorry but the only # we have to discuss plans is the sales # which i am speaking to atm. I knew that was a lie cause they have a # for retentions. I also called them 2 hrs after and got the same crap.

I know rogers isn't obligated to give me discounts but the account has everything from cable, internet, home phone, and 2 wireless cell #'s and they still don't care. Rogers made like 7billion revenue last year I can see why they just don't care these days. I also went and did a google search about retention plans and noticed people are getting insane amount of credits on their plans and they have barely been with rogers what a joke! So now I plan on moving to telus cause of this.
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