When my plan is usually up, I just call Rogers Wireless and ask them to forward me to Customers Retention (not sure if they changed this name since you said 'Relation'). I've never had an issue with that the last time I renewed my contract. I got $5 for any 4 features. I chose caller ID, voice messaging, 2500 text messages and early evening starting at 6pm (should have asked for 5pm :@) and they threw in 50 free minutes, lol.
What phone do you currently have on Rogers? What phone are you upgrading to?
Have you looked into Bell? They have a better line-up of smartphones compared to Telus. If I was going to leave Rogers, I'd leave them for Bell.
Have you looked at the newer carriers, Wind and Mobilicity? Unlimited everything for like $45-$55. You just need to 1) be in a Metro city and 2) not travel a lot or only to other Metro cities
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