"All this because of the initial tech agent's (Tony or Anthony Templeton) utter failure in giving me the correct, quickest, most inconvenience-less option of getting a replacement."
Once you make the second call verify your email is correct for the prepaid labels, user error and sometimes you can not hear the customer talking IE screaming babies in the background, driving with the window down on the phone etc. We try our best to help everyone and I do apoligize to anyone and do truly feel bad when I have to tell them that I personally can not do anything at this time but send a email out.
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