Originally Posted by System6

Update : I sent my phone back days ago and haven't heard a word.

@Necorum I take it you're an HTC employee.(?) When you exchange a Nexus one you DO NOT EMAIL THE CUSTOMER A LABEL, it comes in the box with a the new handset.

I'm a big fan of HTC, I love my Nexus one, but the truth is that HTC prepared so poorly for this and the service has been nothing short of terrible. I'm surprised it isn't making cellphone news with all the complaints listed everywhere...I.E. Other forums, Googles forum, etc..

I had someone call me from HTC today because they got a ticket I was having problems with my return label email. I told them that over a week ago. The phone should already be back in HTCs possession and they are getting back to me today?!

I think when it comes down to it we are all just annoyed with the lack of information, the constant misinformation, in some situations obvious lies to us, and the fact that the power you have to do anything at all to help the customer seems to be so small and micromanaged that nothing can get done in any reasonable time frame.

I'm not blaming the reps, but the "support" is a joke as they have no answers and don't have a clue what to do or how to do it.