I received my new device and it is working great. I sent my other one back days ago... as I said above too though, I got a call from someone saying they "understood I had a problem with the tracking label."
There was no problem, tracking labels are not emailed, they come in the box for an exchange.
I sent my other one back days ago and haven't heard anything yet. I am very satisfied with my phone though, and if you are who I think you are I appreciate you finding my tracking number when your supervisor couldn't. It meant a lot to me as after being told my phone was "On the way" 5+ times, I started getting skeptical. You were very helpful. Thanks.
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