Quote:
Originally Posted by System6
I received my new device and it is working great. I sent my other one back days ago... as I said above too though, I got a call from someone saying they "understood I had a problem with the tracking label."
There was no problem, tracking labels are not emailed, they come in the box for an exchange.
I sent my other one back days ago and haven't heard anything yet. I am very satisfied with my phone though, and if you are who I think you are I appreciate you finding my tracking number when your supervisor couldn't. It meant a lot to me as after being told my phone was "On the way" 5+ times, I started getting skeptical. You were very helpful. Thanks.
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Yea I understand the frustration, I think the new policy is to email them to you no matter if repair or swap. Like any new system bugs need worked out and they are doing their best to fix everything. It does seem alot of the time is the email address is misspelled so if anyone calling make sure when asked for your email make the tech spell it back to you and you back to them. This way it makes little issues with no prepaid label go through easier. A email address spelled
robertoxixix1971@gmail.com can easily be heard as
robertxixix1971@gmail.com typoes make the job a lot harder.
in your case it is different.
Oh on the refurb issue ATM we are only shipping new phones from what I have been told.
Glad your phone is back to you. Id go ape sh!t over a nexus MIA. I can't wait to get my own....