Quote:
Originally Posted by infoman
In Googles defense this is a common practice, even with dealing directly with Tmobile. I have purchased "brand new" phones from the carrier. 5 days later it was sent back and replaced with a refurbished unit. I raised concerns about it, however it really is the way things are done. Your options are return for refund in the 14 day window or live with it. It sucks but is more of a psychological thing than anything else. The refurb worked better than the new one!
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That's not common practice anywhere. AT&T, T-Mobile, and Verizon all have 14 day exchanges while Sprint offers a 30.
If you are still in your exchange window and you took a refurb, you got ripped off. I used to work for Sprint and my wife works for another carrier listed and that is simply unheard of.
Now, outside your window when doing a repair or an AE, absolutely.