Originally Posted by Jman42028
actually, I'm pretty sure you have to pay extra for the "premium" protection plan that gives you a loaner phone and expidited service.
I worked at bby for 8 years, and when they started with that black tie BS is when the company started going down hill. Just cutting corners. And euph is absolutely correct, the phone will take 7-14 days I believe to get "repaired" and sent back to the store. Once it gets to the store, you will have to wait for them to actually call you and tell you its in (which could take a while longer)
In short, don't buy your phone at bby, and if you do, don't get black tie, lol.
I got my Incredible at Best Buy for free, so it was a pretty good deal. But, I did not go with the Best Buy warranty, I stayed with the Verizon insurance. I just did not like the fact that if I lost my phone it was not covered by the Best Buy warranty.