Originally Posted by pydbl

Unfortunately, the rep who set up my claim told me the wrong info. Actually, the confirmation email told me to only send the device. But when the rep, a real person presumably in authority, told me to do otherwise, I disregarded what the email said. Well, I did not disregard right away. I did call back after I got the confirmation email and saw the contradiction. The 2nd guy told me to send the device, and I asked him if he was certain. He said he would have to place me on hold and check some paper work. And when he came back, he told me that I should send the entire box...

Actually i would be less frustrated if there were batteries AND battery covers for me to purchase. i really do not mind buying an extra battery and a cover. But that's not a possibility at this point. And the chances are that even if batteries become available, I doubt there are battery covers available for purchase...